Privacy Policy
Effective Date: July 2026
1. Introduction
aCXend (“we,” “our,” or “us”) is committed to protecting the privacy and security of personal data entrusted to us by our clients, partners, employees, and website visitors. This Privacy Policy outlines how we collect, use, store, disclose, and safeguard personal information in compliance with applicable data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173).
2. Scope
This policy applies to all visitors, clients, partners, and individuals interacting with aCXend through our website and services, including outsourced customer experience, moderation, and digital operations.
3. Information We Collect
- Personal Information: Name, email, phone number, company details
- Technical Data: IP address, browser, device, usage behavior
- Business Data: Information submitted via forms or service interactions
- Recruitment Data: Resume, work history, qualifications
4. How We Use Information
- Respond to inquiries and provide services
- Manage client engagements and operations
- Improve website and user experience
- Conduct analytics and performance tracking
- Support hiring and recruitment processes
- Comply with legal obligations
5. Data Sharing
aCXend does not sell personal data. Information may be shared with trusted partners, service providers, or clients strictly for operational purposes, or when required by law.
6. Data Security
We implement appropriate safeguards including access controls, secure systems, and monitoring to protect data against unauthorized access, loss, or misuse.
7. Data Retention
We retain personal data only as long as necessary to fulfill its purpose or comply with legal requirements, after which it is securely deleted or anonymized.
8. Your Rights
Under the Data Privacy Act of 2012, you have the right to:
- Be informed whether your personal data is being processed, and for what purpose
- Access the personal data we hold about you
- Object to processing, including for direct marketing or automated decision-making
- Rectify inaccurate or incomplete data
- Erase or block data that is outdated, unlawfully obtained, or no longer necessary
- Data portability — obtain a copy of your data in a commonly used electronic format
- Damages for inaccurate, incomplete, or unlawfully obtained personal data
- Withdraw consent at any time, where processing is based on consent
To exercise any of these rights, contact our Data Protection Officer using the details in Section 14. We will respond within a reasonable period and may ask you to verify your identity before acting on a request.
If you believe your rights have not been respected, you may lodge a complaint with the National Privacy Commission of the Philippines.
9. Cookies
Our website may use cookies to improve functionality and user experience. You may disable cookies in your browser settings.
10. International Data Transfers
As a global service provider, data may be processed across jurisdictions with appropriate safeguards in place.
11. Third-Party Links
Our website may contain external links. We are not responsible for third-party privacy practices.
12. Updates
This Privacy Policy may be updated periodically. The latest version will always be available on this page.
13. Data Protection Officer
aCXend has designated a Data Protection Officer responsible for overseeing compliance with the Data Privacy Act and handling data privacy inquiries, requests, and complaints.
Data Protection Officer
aCXend
Pioneer, Mandaluyong City, Philippines
Email: dpo@acxend.com
14. Contact
For general inquiries unrelated to data privacy:
Email: sales@acxend.com
Website: www.acxend.com